Summer Weather Advisory
During the summer season, high temperatures and heat waves across our country pose a challenge in ensuring the preservation of our edibles and chocolates. While we take utmost care to refrigerate these products in our warehouse, once they are shipped with Canada Post, factors beyond our control may affect their condition. We understand the importance of delivering quality products to our customers, and we apologize for any inconvenience caused by melting during transit.
To mitigate the risk of melting, we implement the following measures:
- Special Packaging We use insulated packaging and ice packs to help maintain the optimal temperature of the products during transit.
- Expedited Shipping During hot weather conditions, we prioritize expedited shipping methods to reduce the time in transit and minimize exposure to high temperatures.
- Order Tracking We provide order tracking information so you can monitor the progress of your shipment and plan for its timely retrieval.
Please note that while these measures significantly reduce the risk of melting, they do not guarantee absolute prevention. Factors such as extreme temperatures or delays in transit may still impact the condition of the products.
If you receive melted edibles or chocolates, please contact our customer support team immediately. We will assess the situation and work with you to find a satisfactory solution, such as a replacement or refund.
We appreciate your understanding and cooperation. Your satisfaction is important to us, and we strive to provide the best possible service. If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team.
Thank you for choosing our products and for your support.
The BC Bud Express Team
